Bank of Scotland goes down with hundreds of customers unable to access their accounts

HUNDREDS of Bank of Scotland customers have been unable to access their accounts after the bank's website ran into issues.

Over 430 customers have complained about the outage according to Downdetector, and have not been able to check their balances or make payments.

Of those who reported issues, 54% could not access their mobile banking, 44% had online banking problems and 2% couldn't log in through their phones.

The crash started at around 11:30am, and furious customers have complained on Twitter.

"I get paid today and have no idea if the money has went or goes in to my bank," one customer said.

Another said: "Is your mobile banking down? All my accounts showing N/A."

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Others complained of being unable to make payments.

One customer said: "Trying to pay a bill and can’t."

While a number of customers couldn't access their accounts through the Bank of Scotland app.

"I cannot access any of my accounts through mobile app…is there an issue?" one customer said.

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Another tweeted: "Can't access my account on the app, my daughter's is down too!"

Bank of Scotland customers aren't the only ones to have run into difficulties recently accessing their accounts.

A payment issue left some Halifax and Lloyds Bank customers unable to transfer cash on pay day.

While NatWest and RBS' apps went down, and hundreds were left locked out of their accounts.

Bank of Scotland was approached for comment.

How can I check if Bank of Scotland is down?

 Bank of Scotland has a dedicated page on its website, which show if any services are affected including internet banking, the mobile apps, ATMs, debit cards and credit cards.

You can also check on any future work it has planned and what it might mean for you.

Plus, you can check websites such as Down Detector, which will tell you whether other people are experiencing problems with a particular company online.

Can I claim compensation for outages?

Unlike telecoms companies, banks do not have a fixed compensation scheme for service disruption, although depending on how much it has affected you, you may be entitled to some money back.

It is worth gathering evidence of your problems so you can make a formal complaint to the bank directly.

Try to make a note of when you were unable to access the website or app, plus any costs you incurred as a result.

If your credit rating has been affected by a service outage, because you got a late payment fee after being unable to make a transaction, for example, you should also keep a record of this.

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If you spoke to anyone to try and resolve the problem, make a note of their name and when you spoke to them, as well as roughly what you discussed and what they advised you to do.

You can find out more details about how to complain to Bank of Scotland on its website.

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