Who offers Covid cover and flexible booking? Promises of big holiday companies including TUI, Jet2 & easyJet explained

MANY families are looking to book their next UK break or holiday abroad to have something to look forward to after the lockdown.

Tour operators, holiday parks and travel companies are now offering a range of Covid covers to encourage people to book without risk.

While some companies offer Covid-specific insurance policies, others have adapted their current policies to offer customers greater flexibility with payments, holiday dates and refunds.

We've rounded up the key holiday companies to see what they offer.

TUI

TUI's Covid Promise is a package of benefits that are part of its Holiday to Home insurance policy. It includes free changes if you contract COVID-19 before you travel and overseas medical assistance.

It applies to TUI package holidays, TUI River Cruises sailing, or flight-only or accommodation-only bookings, if:

  • You’re due to depart on or before April 30, 2021.  
  • You have a booking made between December 26, 2020 and February 28, 2021, due to depart on or before October 31, 2021.

However, Marella Cruises aren't covered.

The travel company also works with certain healthcare partners to offer COVID-19 tests at discounted rates for TUI customers who may need to provide them for travel.

Jet2holidays

Jet2holidays has a Holiday Refund Guarantee that promises a quick refund to customers if the company has to cancel your holiday due to coronavirus.

They've also added special Covid-cover to their travel insurance which covers you if Foreign Office travel advice changes during your trip and includes cancellation and medical cover if you become ill with COVID-19.

You're also covered if you or someone in your group fails an airport check, like a temperature reading or COVID-19 test, and for unexpected expenses, like if your accommodation has to close during your stay.

EasyJet Holidays

EasyJet Holidays has a Protection Promise with loads of benefits, including the flexibility to make changes to your holiday plans later.

If they have to cancel your holiday, you'll be offered a full refund. They'll also give you a full refund on a booked holiday if you simply change your mind about going, up to 28 days before you’re due to travel.

You can keep your deposit as a credit on your easyJet Holidays online account to use at a later date.

Anyone with a booking can leave paying in full to just 28 days before you travel, giving you flexibility if plans change. 

Love Holidays

If your holiday can't go ahead due to Government advice or if you live in an area that's subject to a ban on international travel, Love Holidays offers a range of alternative options, including a full refund for holidays from May 1.

Some holidays have a 'Free Holiday changes' label – this means if you book one of those and your holiday is still going ahead, but you can't go, you can change both your flight and hotel free of charge.

There are also refundable rooms available that you can cancel up to five days before.

Their Covid Cover insurance on offer covers anyone on the policy who contracts the virus, is denied boarding by an airline on a return flight as a result of contracting the virus and for medical expenses and repatriation due to contracting Covid-19 while abroad.

Virgin Holidays

Virgin Holidays come with flexible booking policies, including no charges for making changes to your holiday such as travel dates or even your holiday destination.

You also get free Covid-19 cover when you fly with Virgin Atlantic, which means the travel company will take care of health and quarantine costs should you fall ill or experience difficulties due to coronavirus.

Travelzoo

All of Travelzoo's deals are fully refundable, so you can buy a voucher and if your plans change or you decide not to travel you can get your money back.

When you buy a voucher you can also get to decide what your travel dates will be at a later date, providing extra flexibility.

Newmarket Holidays

Newmarket Holidays offers COVID Cover Travel Insurance which covers you if you have to cancel or cut short your trip if you're quarantined before or during a tour, if you have to cancel your trip because of serious illness with you, someone you're travelling with or a close relative, or if you have to cut short your trip because you fall ill.

You're covered for essential emergency medical treatment if you do become unwell during a trip.

COVID Protection PLUS gives you the flexibility to cancel or amend your holiday right up to the day of travel, with no fees to altered or cancelled bookings as a result of COVID-19.

Butlin's

With the Butlin's Book with Confidence Guarantee you get your money back if Butlin's have to cancel your break, government restrictions don’t allow it to go ahead, or you no longer feel comfortable going.

Alternatively, you can change or move your break free of charge up to three days before you’re due to arrive. If your new break is more expensive, you’ll be asked to pay the difference.

Centre Parcs

Those who book with Centre Parcs get protection if the holiday village has to close, if you're unwell from Covid, if you're required to isolate by Test & Trace, if you're personally impacted by Covid or by related Government restrictions, or you simply change your mind.

You can ask for either a date move or a refund within six weeks of your arrival date. This applies for all arrivals up to and including April 18, 2022.

Haven

Haven's Coronavirus Guarantee means you'll get a refund if the park is not able to offer the full experience you booked, including activities, entertainment and facilities, or if the park has to close, the UK Government restricts travel or you can't travel or don't feel safe travelling.

Park Holidays

Park Holidays offer a Coronavirus Money Back Guarantee if your holiday park is closed due to coronavirus, UK Government restrictions are placed on travel or you or a member of your group have been told to self-isolate, or have any Covid symptoms.

You can choose to move your holiday to another date with no admin charge, put your plans on hold until you decide on a new date or cancel your holiday and request a refund.

Hoseasons

Hoseasons offers three options if they or the accommodation provider cancels your booking, or if you cancel your booking because UK government measures mean that travel is restricted.

You can get a full refund, transfer to a later date or a different resort or accommodation (though you have to pay the difference if the new option is higher in price), or choose an e-voucher to rebook your holiday online. Vouchers are valid until March 31, 2021 and can be used on holidays departing before December 31, 2021.

Cottages.com

Cottages.com offer the same options as Hoseasons for those whose holiday is affected by coronavirus. If you opt for a voucher, they are valid until March 31, 2021 and can be used on holidays departing before December 31, 2021.

Breakfree Holidays / Parkdean Holidays

Similar to Hoseasons, Breakfree Holidays, who offer holidays with Parkdean, have three options if they or the accommodation provider cancels your booking, or if you cancel your booking because UK government measures restrict travel.

You can get a full refund, transfer to a later date or a different resort or accommodation (though you have to pay the difference if the new option is higher in price), or choose an e-voucher to rebook your holiday online.

Away Resorts

Away Resorts' Coronavirus Booking Guarantee means that if your holiday is cancelled due to COVID-19, they will either move your holiday to another date free of charge or give you a no quibble refund.

Warner Leisure Hotels

Warner Leisure Hotels has a Coronavirus Guarantee that means you’ll always get your money back or be able to make changes at no extra cost if your holiday can’t happen. It’s free of charge and applies to all existing and new bookings for 2021.

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