Families stranded in airport for up to 52 hours and forced to sleep on floor after Ryanair moved flight – The Sun

RYANAIR passengers have slammed the airline after 100 people including children were left stranded at the airport when their flight left from a different airport.

Families claim they were left without food or water and had to sleep on the airport floor with some left for 52 hours.

Flight FR1902 was due to fly from Krakow to Dublin on Friday in the afternoon, with travellers warned to arrive earlier than usual due to delays at the airport.

After two hours waiting at the airport after checking in, passengers were told to collect their baggage as the flight had been diverted to Katowice Airport which was an hour away due to foggy conditions, according to Dublin Live.

Laura Murphy, who was travelling with 50 of her classmates, said they were told that the 3:15pm departure time was changed to 22:25pm at Katowice, and were told to wait for a bus transfer which never showed up.

She tweeted: "This entire time no food was provided and we had to request water. We were told by Ryanair staff that our only option was to get our own way back to Ireland despite them cancelling our flight.

"[They] told to 'sleep on the floor of the airport' overnight as no accommodation being provided for us."


Other passengers said they asked if they could get taxis to the other airport, but had no response.

Cat Sawkins, who was left stranded, told Dublin Live: "We asked could we stall the flight at Katowice and we said we'd organise taxis to the airport ourselves if Ryanair would pay for them.

"The member of staff said she'd find out to check and never came back."

She said that just 10 people managed to get to the airport and make the flight, leaving approximately 100 stuck in Krakow.

Furious families shared pictures of their children sleeping at the freezing cold airport, taking to Twitter to complain.

Passenger Emanuela wrote: "Thanks to useless @Ryanair not being able to handle a fog situation in Krakow, young children are sleeping on the floor of the airport. We got no accommodation, no rescheduled flight, no food, no water.

She added: "You left all these poor people stranded in Krakow airport and you're lying that a bus was available to transfer us all to a connection flight in Katowice. 100 people can't miss a bus!"

While Ryanair eventually handed out food vouchers at 2am, travellers were unable to use them as shops serving food were not open.

Some passengers were able to book different flights the next morning by travelling to a different airport, although many were stranded for hours.

Pauline Lennon said her daughter made it home after "getting herself to Berlin and buying a new flight".

One person said they were home "52 hours later" while another person said they were stuck for nearly 22 hours at the airport.

However, a Ryanair spokesperson claims that coaches were sent for passengers to take them to Katowice.

They told Sun Online Travel: "This flight from Krakow to Dublin (17 Jan) was delayed due to heavy fog at Krakow.

"Customers were provided with refreshment vouchers and notified of the delay by email/SMS text message and advised of their refund or reroute options.

"Coaches were organised and the flight departed from Katowice to Dublin later that day.

"Ryanair sincerely apologised to all customers affected by this weather delay, which was entirely beyond our control."

Last year, Ryanair passengers were "locked in an airport stairwell" before their flight took off without them but with their baggage.

Another Ryanair flight resulted in travellers missing the flight after their gate was announced just 25 minutes before departure.

A cancer sufferer slammed the low-cost airline after they tried to charge him £230 to change his name on a £115 ticket, when he was unable to fly due to health issues.

 

Source: Read Full Article